It works with what you already have

No. heydiga does not replace the business's calendar or CRM: it works on top of them. The usual software remains the system, whether Booksy, CoverManager, Salesforce, Gesden or idealista, and heydiga is the one that talks to the customer on the phone, checks availability and writes the appointments, changes and notes from each call into it.

No. heydiga checks the availability of the connected calendar at the moment of the call, so it does not offer a slot that has just been taken through another channel, whether a booking app, a portal or the front desk. It writes the appointment in before hanging up, and what comes in by phone and what comes in online end up in the same calendar.

Connecting an integration to heydiga has no separate cost and requires nothing to be installed: it is authorised from the tool's own account, with a permission that can be revoked at any time, and in about fifteen minutes heydiga reads the catalogue, opening hours, professionals and rules. The plans section shows which plans include integration with the sector's software.

heydiga keeps working just the same: the new tool is connected in about fifteen minutes, heydiga reads what it needs from it and the business keeps answering on the same number. The previous tool's permission is withdrawn from that tool's own account. The calendar or the CRM can be replaced; the phone number customers call cannot.

Yes. heydiga integrates with the management software, CRMs and calendars the business already uses, such as Booksy, Treatwell, CoverManager, Doctoralia, Salesforce or Google Calendar, to check availability and create appointments. If a specific integration does not exist yet, it is assessed as a development project and, in the meantime, the agent works just the same: it answers calls, gives information and books into a time window agreed with the business.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.