heydiga

Doctoralia, now on the phone too

It keeps the portal's appointments and the phone's in step, with no double-booked slots. heydiga answers the calls and the WhatsApp messages Doctoralia does not pick up, and writes into Doctoralia before hanging up.

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The portal brings new patients; the regulars call

Doctoralia works very well for someone searching for the first time. The patient who already knows the practice picks up the phone.

Today
  • The portal's booking arrives on its own. The phone one gets written down when reception can, and sometimes it clashes.
  • One patient books through Doctoralia at the very moment another asks for the same time by phone.
  • They ask whether their insurer is covered or what a first visit costs, and the portal does not settle that.
With digaclinic
  • It checks real availability and writes the appointment into the same slot the portal sees.
  • It looks at the diary right then and only offers what is genuinely free.
  • It answers with what you have configured and closes the appointment on the same call.

What it reads and what it writes

The connection runs both ways: digaclinic checks Doctoralia before promising anything and writes into Doctoralia the moment it closes.

Reads from Doctoralia
  • Published availability by practitioner and speciality.
  • The length of each type of visit.
  • Accepted insurers and published prices.
  • Previous appointments of the patient calling.
Writes into Doctoralia
  • New appointments with the right practitioner and reason.
  • Time changes and cancellations.
  • The details of a patient calling for the first time.
  • Call notes for the practice.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the profile you already have published on Doctoralia.

1
You authorise access
From the Doctoralia account itself, with a permission you can revoke whenever you like.
2
digaclinic reads the diary
Practitioners, specialities, durations and insurers. Nothing has to be loaded by hand.
3
You divert the phone
And the portal's appointments and the phone's stop going down separate paths.

If you have Doctoralia, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Dental practices
Every no-show leaves a chair idle, and that hour is never recovered.

It confirms the day before and fills the slot from the waiting list.

Physiotherapy and rehab
Treatment runs over several sessions and the patient drops out halfway.

It books the whole course and remembers every session until discharge.

Aesthetic medicine clinics
A long cycle: first they ask, then they are assessed, then they book.

It settles the treatment questions and books the consultation on the same call.

Psychology and therapy
The first call is a delicate one and cannot go unanswered.

It answers discreetly and, if a person is needed, hands over right away.

Pharmacies
The counter is full and the phone never stops.

It answers on hours and on-call rotas, and leaves the order written down.

Veterinary practices
Emergencies mixed in with routine bookings on the same phone.

It tells apart what cannot wait and passes it straight to the team.

What changes in a practice with Doctoralia

The portal keeps bringing new patients. The phone stops losing the regulars.

30%
3 out of 10 calls come in outside the clinic's opening hours.
70%
7 out of 10 bookings are closed end to end without anyone on the team stepping in.
45s
How long it takes to give an appointment, from the phone ringing to the calendar entry.
During a session the phone is on silent, always. Now it gets answered with the tact it needs and the first appointment is made.
Psychology practice · Barcelona
It books by surgery and by professional, respecting how long each treatment really takes. Only reception used to know how to do that.
Dental clinic · Lisbon

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digaclinic.

Rough figures for a clinic:

  • 400 calls a month, 1.8 min each on average.
  • €120 average spend per customer.

Money lost every month

€5,760

€69,120 a year

120

unanswered calls a month

48

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 34 times what it costs.

Get that money back

What everyone on Doctoralia asks

The five questions of someone who already publishes their diary and just wants to know whether this fits.

Does digaclinic replace Doctoralia?

digaclinic does not replace Doctoralia: Doctoralia is still the practice's shop window and public diary, and digaclinic is the one who answers the phone and WhatsApp. The portal brings in new patients and the regulars call; digaclinic handles those calls, checks real availability and writes the appointment into the same slot the portal sees.

Can digaclinic double-book a Doctoralia appointment?

No, digaclinic checks Doctoralia availability at the moment of the call, so it does not offer a time the portal has just given to another patient. If someone books through Doctoralia while someone else asks for the same time by phone, it only proposes what is genuinely free, with the right practitioner and reason for the visit.

Does digaclinic know which insurers my practice accepts on Doctoralia?

Yes, digaclinic reads the accepted insurers and published prices on Doctoralia, and states them exactly as they are when the patient asks. If something is not published, it says so rather than making it up and passes the call to the team. That way the question about insurance or the first visit, which the portal does not settle, ends with an appointment on the same call.

What does digaclinic do with Doctoralia patient data?

digaclinic processes patient data on servers in the European Union, encrypted and in line with the GDPR, and only uses what it needs from Doctoralia to make the appointment. It operates under heydiga's certifications for the Spanish National Security Framework (ENS), medium category, and ISO 27001. Access to Doctoralia is a permission the practice can revoke whenever it likes.

And if I leave Doctoralia one day?

digaclinic keeps answering the same way if the practice stops publishing on Doctoralia: whichever diary it uses, such as Google Calendar or Clinic Cloud, is connected and patients keep calling the same number. The Doctoralia permission is withdrawn from the account itself. The portal is one more way to attract patients; the call from the regular patient keeps coming in.

See all FAQs

Connect it now

Fifteen minutes to connect it and it is answering tonight. If it does not convince you, it disconnects just as fast.

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It gets on with more things

If the practice uses another diary, it works too.

Clinic Cloud
Clinic Cloud
Checks each practitioner's diary and books into the right slot.
Gesden
Gesden
Books by surgery and reads the patient's treatment history.
Dentalink
Dentalink
Books, confirms and sends the reminders on the patient's record.
WordPress
WordPress
Captures the bookings and enquiries that arrive through the business's website.

Servers in the European UnionGDPR complianceENS medium category (RD 311/2022)ISO 27001Data encryption and anonymisation

© 2026 heydiga · Barcelona · Madrid