It answers every call and every message

Yes, digaliving identifies the building from the caller's number or the address, and answers with that particular building's information. If the owner's number is already in the firm's software, it recognises them before saying hello; if not, it treats them as someone new and asks for the building and the entrance.

digaliving takes each case with the building, the entrance, the flat, the kind of fault and a contact, and gets it to the right contractor or manager. Before hanging up it confirms to the resident what has been logged and under which number, and if the firm works with Gesfincas, it leaves the case open in the file without anyone typing anything.

digaliving recognises the emergency according to the protocol the firm defines: a leak or a lift with people inside has its own route. It asks only what is essential, flags it as urgent and alerts whoever is on call, at night too. It is not an emergency service: when there is real danger, it redirects to whoever is responsible.

Yes, digaliving answers with the information on each building that the firm has loaded, such as the status of a special levy, the service charges or where the minutes of the last meeting are. Anything that requires checking a file or a specific owner's details it passes to the manager handling it, with the reason already explained.

Yes, digaliving checks where the case stands and tells everyone who calls, without passing the call to anyone. When a breakdown leaves forty owners calling about the same thing, they all get the same status and only what is genuinely new reaches the firm. With Gesfincas, it looks the case up by building and entrance in the file itself.

digaliving keeps count of what comes in on the firm's phone: call volume by building, kinds of case and peak hours, such as Monday morning, when six of the week's ten calls come in. It is information nobody has today. The plans section shows what analysis each plan includes.

Yes, digaliving works on top of the firm's property management software, such as Gesfincas, without replacing it. It reads buildings, owners, open cases and assigned suppliers, and writes the new case, the urgent alert and the summary of every call into the file. It connects in minutes from the firm's own account, with a permission that can be revoked. The plans section shows which plans include integration with the sector's software.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.