Reminders and no-shows

heydiga confirms the appointment when booking it and sends a reminder beforehand, with the option to confirm or change it from the message itself. A customer who cannot make it says so instead of not turning up, and the slot is freed in time to give it to someone else. And that matters: 1 in 5 appointments is lost when it is not confirmed the day before. The plans section shows which plans include reminders.

heydiga sends the reminder whenever the business decides: how many hours beforehand and what the message asks for. The usual choice is the day before, because there is still time to fill the slot if someone cancels and because 90% of confirmations are answered when they are asked for that day. The appointments come from the connected calendar, with no lists to prepare by hand.

heydiga can send the reminder on WhatsApp or with a call, whichever the business prefers. WhatsApp gets more replies; a call works for customers who do not use it or for the appointments that matter most. Either way, whatever the customer replies (confirm, change or cancel) is reflected in the calendar without anyone touching anything by hand.

heydiga offers them another real slot in the same conversation and moves the appointment in the calendar, with nobody on the team stepping in. Because it knows who it is reminding, which appointment they have and with whom, there is nothing to look up by hand, and the time they free up becomes available to another customer again.

heydiga reminds the appointments the business chooses, not necessarily all of them: it is decided which ones get a reminder, which do not and how far ahead. One message the day before is welcome; three in a row is not. That is why the usual approach is a single reminder, with the option to confirm, change or cancel in the same reply. It also keeps a record of who misses appointments and how often, so habitual no-shows can be treated differently.

heydiga sends them automatically as soon as the appointment is recorded. The customer gets a confirmation on booking and a reminder before the appointment, with the option to confirm or change it from the message itself. Whatever they reply is reflected in the business's calendar with no manual work.

heydiga works on two fronts. It recovers the calls that are lost today, which in many service businesses are a large share of the month's opportunities, and it reduces no-shows with automatic confirmations and reminders. It also makes outbound calls to win back inactive customers or follow up after a visit.