It answers every call and every message

Yes, heydiga tells each of the salon's services apart, and that matters because each one takes a different amount of time: it asks exactly which service the client wants and books it with the duration that goes with it, instead of reserving a generic slot that throws the whole afternoon out. The same goes for a manicure, a set of extensions or an infill: two appointments in a row never overlap.

heydiga explains the options the salon has set, with what each one includes, how long it takes and what it costs, and books the one she chooses. If the question needs someone to see her nails or assess the state of the previous work, it does not settle it blind: it passes the call to the salon.

Yes, heydiga contacts the client when the next maintenance appointment is due, following the schedule the salon sets (an infill is usually booked every three or four weeks), suggests a slot and makes the booking. It is the appointment that falls through when nobody has time to ring round one by one, and where most revenue is recovered. The plans section shows which plans include reminders.

Yes, heydiga sends on WhatsApp, during the conversation itself, whatever material the salon has prepared: the catalogue of designs, the price list or the link to its social accounts. It sends it to the number the client is writing or calling from and keeps a record of what was sent. The plans section shows which plans include sending the catalogue.

heydiga moves the appointment by phone or on WhatsApp without anyone at the salon putting down what they are doing: it offers another real slot and changes it in the diary. Because nail and lash appointments are short and back to back, the slot that frees up is offered straight away to whoever was waiting for one. The plans section shows which plans include the waiting list.

heydiga sends them automatically as soon as the appointment is recorded. The customer gets a confirmation on booking and a reminder before the appointment, with the option to confirm or change it from the message itself. Whatever they reply is reflected in the business's calendar with no manual work.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.

digalook books by professional when the business works that way. It asks the client who they would like the appointment with, finds a slot in that person's calendar and respects their hours and days off. If there is no availability, it offers another option or leaves a message for the salon to call back.