It answers every call and every message

Yes, heydiga contacts the client when the next session is due, following the schedule and the interval for each area that the clinic has set, suggests a slot and books the appointment, one session after another until the client is signed off. This is where it shows most: in treatments sold by sessions, the appointment not booked in time is the one that breaks the whole cycle. The plans section shows which plans include reminders.

Yes, heydiga answers with what the clinic has set: how to prepare, what to avoid in the days before (such as sunbathing or waxing), how long the session lasts or how often it is repeated, and explains it the same way every time. What it does not do is assess whether a treatment is suitable for someone or give medical advice: that it passes to the clinic.

Yes, heydiga calls or messages clients who stopped halfway through to pick it back up, and books an appointment for anyone who wants to return. In laser hair removal, 6 in 10 people abandon the course before finishing it: it is the client base every clinic has and almost none follows up on.

Yes, heydiga answers how many sessions are usually needed and what each package costs, with the price list and protocol the clinic has set, without improvising. Anything that depends on assessing the person's skin type it does not settle by phone: it refers it to a first consultation and books it.

Yes. heydiga books each area with the duration that goes with it, so a small area does not take up the same slot as a full body and the clinic's diary does not fall out of step. The durations are the ones the clinic sets, and the agent respects them at every appointment in the course.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

heydiga works on two fronts. It recovers the calls that are lost today, which in many service businesses are a large share of the month's opportunities, and it reduces no-shows with automatic confirmations and reminders. It also makes outbound calls to win back inactive customers or follow up after a visit.

With heydiga, fewer missed calls mean more appointments, and fewer no-shows mean more slots filled. In the businesses already using it, more than 80% of what comes in is resolved without passing the call to anyone, so the team stops interrupting its work and focuses on the customer in front of it. The dashboard shows the calls answered, the appointments generated and what customers were asking for, so the return can be measured.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.