It answers every call and every message

Yes, heydiga explains each treatment with the information the clinic has set: what it involves, how long a session lasts, what it costs, what the first visit includes or what preparation it needs, and closes the booking on the same call. What it does not do is assess individual cases or give medical advice: when the question goes that way, it says so and passes it to the clinic.

Yes, heydiga books with the real duration of each treatment, not generic slots, so a long session never gets put where it does not fit. It respects the diary of each treatment room and each therapist, and how rooms and machines are allocated is set up to match how the clinic works before the agent is opened to clients.

Yes, heydiga calls or messages clients who have not been in for months to pick the treatment back up or suggest the next session, and books the appointment if they say yes. It is work almost no clinic gets round to, for lack of time.

Yes, heydiga flags the contraindications the clinic has given it for each treatment, such as coming in with freshly sun-exposed skin. If the client's case needs assessing, it does not improvise an answer: it books a first visit at the clinic so the team can assess it.

Yes, heydiga can book the whole course and send a reminder for every session to the end, which is where most clients drift away. The reminder goes out on WhatsApp or by call, with the option to confirm or change the appointment from the message itself, and the reply is recorded in the diary. The plans section shows which plans include reminders.

Yes, and it is the most common case when starting with heydiga. It is set up in backup mode: reception remains the first line and the agent picks up what is lost today, the after-hours calls and the ones at peak times. Once the business sees the results, it can switch to front-line mode so the agent filters out the repetitive calls and the person keeps the enquiries that add value.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

heydiga works on two fronts. It recovers the calls that are lost today, which in many service businesses are a large share of the month's opportunities, and it reduces no-shows with automatic confirmations and reminders. It also makes outbound calls to win back inactive customers or follow up after a visit.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.