After-sales follow-up

Yes, heydiga makes outbound calls and sends messages after the service: checking that everything went well, reminding them of the next appointment or the next maintenance, letting them know something is ready or winning back a customer who has not returned for months. It is work that almost no small business ever gets round to for lack of time, and it shows: half of all check-ups and maintenance jobs get missed if nobody gets in touch.

heydiga follows up whenever the business decides, and each service can have its own timing: three days after a treatment, a month or a year after a check-up. The message goes out on its own when it is due, based on what is already recorded in the business's system, with no lists to prepare and no campaign to set up.

heydiga uses whichever channel the business prefers. For a "how did it go?" a message usually works better; to win back a customer who has not been in for a while, a call. And if the customer needs the invoice, the warranty or the report, heydiga sends it on WhatsApp without anyone on the team having to look for it.

heydiga takes down the whole incident, with what happened, since when and the customer's contact details, and gets it straight away to whoever can resolve it, long before it ends up as a one-star review. It does not resolve the complaint on its own or promise timescales the business has not given it: it leaves it documented and in the hands of a person.

heydiga asks for a review from whoever the business decides and at the moment it decides. The usual approach is to ask only those who have said everything went well, while they still remember; whatever went wrong goes into an incident with a full name attached, not into a review. The plans section shows which plans include review management.

Yes, heydiga offers the next appointment during the follow-up and, if the customer accepts, books it in the calendar before the call ends. It is especially useful for things that already have a date even if nobody says so: next year's check-up, the six-month review or the next colour touch-up.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

heydiga works on two fronts. It recovers the calls that are lost today, which in many service businesses are a large share of the month's opportunities, and it reduces no-shows with automatic confirmations and reminders. It also makes outbound calls to win back inactive customers or follow up after a visit.