It answers every call and every message

Yes, heydiga explains them with what the business has set: minimum age, driving licence, deposit, mileage, insurance and excesses, whether the vehicle can be taken abroad or what happens with the fuel tank. These are the questions on almost every call, and the ones eating up the desk's time today while the customer standing there waits for their vehicle.

Yes. heydiga recognises the numbers of business customers, fleet managers and suppliers, which are flagged so they skip the customer-facing flow and go straight to the person who handles those accounts. If that person is not available, it takes a message with the reason and passes it on straight away.

heydiga takes the incident with the details the business needs (vehicle, registration, driver, location and what happened), classifies it by type, whether a breakdown, an accident or a vehicle swap, and gets it to the person responsible or whoever is on call at the time, including at night and on bank holidays. If the business has it set up that way, it transfers the call directly.

Yes. Connected to the rental company's system, heydiga checks real availability by category, date and pick-up point, and answers the caller there and then, including outside office hours. The plans section shows which plans include integration with the sector's software.

heydiga takes the request to extend or change a rental and records it in the business's system, even in the small hours. Anything that needs a signature or a payment it refers to a member of the team, so the customer is never left without an answer and the business decides what needs its involvement.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.